Shipping & Returns

Shipping information


It is our priority that Zen Tea orders are shipped promptly and with care.

Method of Shipping

Orders will be shipped no later than 2 days of receipt. We ship from Vancouver, Canada and usually ship via Canada Post, USPS, and Purolator unless another courier delievery is specified. Most of orders from Canada are shipped through Canada Post Expedited Parcel and orders from US will be shipped through USPS for teawares and Canada Post for tea.

Shipping Rates

Our shipping rates are made based on the shipping rate of USPS and Canada Post.

* Tea products: $5 for Canada and US. $3 for BC.
* Shipping rates in Canada(Canada Post Expedited Parcel)

w/province BC AB,SK MB,ON,QC,PE,YT,NT NS,NL,NB NU
tea  3 5 5 5 5
0.1~1kg  6.25  9.71 11.06 13.69  16.33
1.01~2kg  6.81  10.86  11.96  14.96  18.91
2.01kg ~  7.04  11.42  13.12  16.61  25.63

- This offer is good for Canada Post Expedited Parcel shipping

* Shipping rates to USA

  ~ 13oz 13oz~1lb 1~2lb 2~3lb 3~4lb 4~5lb 5~6lb 6~7lb 7~8lb 8~9lb
First class, Priority 3.75 6.51 9.97 11.45 13.9 14.55 16.2      
Parcel Post          9.49  10.34  11.17  12.49  13.4 16.9

0~3lb: USPS Priority(teawares only), Canada Post(if teas are included)
Over 3lb: USPS(teawares only), Canada Post(if teas are included)

Shipping countries

* USA, Canada
* Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Luxemboug, Netherland, New Zealand, Norway, Romania, Russia, Spain, Sweden, Switzerland
* Asia: China, Japan, Korea, Malaysia, Singapore, Taiwan
* Other: Australia, Israel

We plan to increase shipping countries according to customer's requests. If you need our products shipped to your country not listed above shipping countries, please contact us.

We only ship teas to Canada and USA. No international shipping for tea.

Shipping times

Shipping times vary depending on where your order is being delivered. All orders will ship within two business days. Typically, orders placed by 12 PM(Pacific time) will be shipped by the next business day. Orders received on weekends or public holidays may take an additional day to process.

* Canada
British Columbia: 1-3 business days
Alberta, Saskatchewan: 2-4 business days
The rest of Canada: 3-7 business days

* USA
- Teawares: USPS Priority(less than 3lb): 2~5 business days, USPS Parcel Post(more than 3.1 lb): 2~9 business days
- Tea: Canada Post Air: 4~10 business days, Canada Post surface: 6~12 business days

* International: 10-30 business days depending on the process time of customs

Should you have any additional questions regarding our shipping methods and rates, please please feel free to contact us at kenneth@zentealife.com and one of our web associates will be glad to assist you!

 

Ordering & returns

 

How to order

The best way to place your order is through our shopping cart on this website. However, if you are not confident about sending your personal information over the internet, you can send us e-mail or call us with your order. We will gladly contact you.

Change order

If you would like to change your order, please send us an e-mail(sales@zentealife.com) or give us a call at  1-778-829-3153.

Receive wrong/damaged products

If your order either incorrect or damaged, please send us an e-mail(sales@zentealife.com) or contact us at  1-778-829-3153.

Delay due to backorder

You will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Return

If any of our products do not meet your expectations, you can return it within 3 days of receiving your order. Please email us at sales@zentealife.com with your order number and a description of the reason for the return.
Please note that we can only accept returns of unused teaware and cannot accept any returns of tea(food items) for safety reasons. If you are unsatisfied with your tea, please contact us using the contact form and we will work with you to select the right tea for your palate.
If you do not have your receipt, you may give us your order number, name and address.
If we made mistake in filling your order, we will reimburse the return shipping expenses. We will refund to your credit card as soon as the item is returned to us in resalable condition and in original packaging.
Buyer is responsible for shipping cost to send product back to us. Product must be returned unused and postage-paid.